I setup retail online in GoDaddy Marketplace but no one has inquired
about the products. They are cell phone charms and very nice. The store
is at http://shops.godaddy.com/skybits
which is spelled out here for people to remember.
SUMMARY:
* 20+ year veteran technology professional with diverse computer
technical training and experience
* Combined diverse experiences and training provide lifelong skills
such as, ease of adapting to change, working with many personalities in
a variety of environments, and learning a wide variety of business
models
* Excellent customer service both on the phone, and in person
* Work with customers in many contracts, positions, and independently
via phone or in person for over 20 years
* Diverse background including, food serving, factory, receptionist,
customer service onsite or phone, cashier, miscellaneous industrial
labor, vending machine attendant, independent labor and computer
servicing contracts, interior and exterior painter
* Study webcasting, SEO, Google, Ecommerce, Website Designs, Social
Networks, Blogs, etc
PROFESSIONAL EMPLOYMENT:
Various Information Technology Contract Assignments 6/1993 –
9/2007
West at www.westathome.com (contract 3/2007-09/2007)
* Answer inbound calls at home for Sears Home Repair, Virgin Mobile,
and HSN.
* Process orders working with personal and credit card information.
Vicomp Helpdesk (Contract 9/2006-11/2006)
* Technical Support for Applebees and other restaurants across the
country.
Standby Screw (Contract 3/2006-7/2006)
* Machine operator making metal parts and testing tolerance.
RAN Associates (Contract 10/2005-11/2005)
* Setup computerized voting machines for 2005 general elections.
Deployment Solutions-Vanco (Contract 3/2005-6/2005)
* Install Cisco routers at various locations in Ohio and Kentucky.
BEF-FUJI (Contract 8/2004-9/2004)
* Upgrade servers at Wal-Mart and Sam's Club One Hour Photo labs in
Ohio, Pennsylvania, Michigan, and Minnesota
* Connect server to new T1 line for customers to upload their digital
film orders via Internet
* Upgrade hardware and software on onsite Digital Photo Computers.
Netdoc (On Call) 6/2002 – 1/2004
* Extensive Virus cleanup on company PC, install SBC DSL Home Portal,
setup router/DSL configuration, network and PC technician.
Edgewater Yacht Club (Project 5/2002)
* Install a Cat 5 cable from a computer to a DSL router.
Unisys 8/1998 - 5/2002
* Network Technical Support for Defense Finance and Accounting Service
wide WAN covering 30 sites in the continental United States, Hawaii,
Japan, and Germany.
* Work as WAN network support on DFAS world wide 22K node Tier 2 Level
Help Desk.
* Troubleshoot WAN communication, LAN user, and WAN application access.
Austin Nichols Technical (Sprint PCS Contract 5/1998 - 8/1998)
* Service & support 50+ users on Windows 95 clients on a
Windows NT 3.51 server network.
* Reconfigure laptops for field service personnel in charge of tower
setup.
Command Personnel (Unisys Contract 11/1997 - 3/1998)
* Convert Windows workstations from token ring to ethernet on the
Cleveland Center DFAS network
* Upgrade several workstations swapping out PCs and transferring data
to new ones
OTHER EXPERIENCE
* Customer service representative for corporate customers and sales
staff
* Maintain computer training room and office computers; customer
on-site troubleshooting; instructor, and customer service
* College campus - Lab Aide and student tutoring in Honeywell
Mainframe, IBM, and Macintosh Labs
* Retail Sales - Assist customers in purchasing computer peripherals
and software
* Transfer new hire confidential information from disk and tape to a
database for the State of Ohio.
* Study Active Directory properties, structure, and functions on a
network
* Work extensively with Microsoft Office products
* Familiar with relational database structures, several programming
languages, and desktop publishing
FORMAL TRADITIONAL EDUCATION:
* Ohio Center for Broadcasting, Sept 2006-Nov 2006
* Hondros College, Sept 2006
Life and Health Insurance
* Lorain County Community College, June 1993
Associate of Applied Business in CIS: Computer Programming Emphasis
* Total Technical Institute, June 1986
Applied Associates in Electronics Telecommunications and Robotics
CERTIFICATES/LICENSES:
* Certified Novell Administrator 4.11, May 1998
* Microsoft Certified Systems Engineer NT 4.0, December 1999
* Microsoft Exchange 5.5, December 1999
ADDITIONAL TRAINING:
NetWare 4.11 Advanced Administration, July 1998
HARDWARE: building, setting up, and troubleshooting 286 up to present
PCs and servers.
SOFTWARE: Microsoft from DOS up to present; various IBM compatible
packages over the years since 1990
TROUBLESHOOTING:
* Test LAN/WAN issues using, ping, tracert, telnet, ssh &
netstat
* Connect and work with Cisco routers and switches
* Scan using Symantec, McAfee, ClamWin, or Lavasoft
* Trouble ticket reporting system using Remedy 3.x
INSTALLATION, UPGRADE, SETUP, CONFIGURATION, AND MAINTENANCE:
* Perform configurations on Internet settings in Internet Explorer,
Netscape, and Mozilla Firefox browsers
* Install Microsoft desktop and server operating systems from DOS to
Microsoft Server 2000
* Transfer data files for an upgrade in Microsoft Windows environments
* Use various remote access software
BACKUP:
* Use Colorado for PC backups and Arcserve 6.0 for Enterprise network
backups
EMAIL:
* PC: Netscape, Incredimail, Outlook Express, Outlook 97 and up,
Eudora, CC:Mail
* Network: Familiar with Exchange 5.5
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