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The most important part of my 30+ adult working years is many customer service
experiences. I have been in trouble more than once for putting the customer
first, and I would do it again. Customer service is just a natural passion of
mine and always will be. be overqualified and unemployed. Because of being denied without any
explanation, I have studied more online technologies, retail, etc as you can see
on my site above. Still my electric and everything else might be shut off
before the end of the summer, if my income continues to be zero. I'm
working long hours everyday reaching out, putting myself out there in different
terrains, hoping for any success....and bills are due within 30 days. > I can work with anything with a little training and practice. The programmers will not spend time reinventing the software wheel when they want as many people as possible to use it, as soon as possible. That means if I have used many software packages from server to network to PC, then I can learn yet another one I have not seen before. When a person has been in the industry as long as I have what we learn is 'how to learn' new systems and accept change much easier in many ways. In Sept 2007 West changed from Independent Contractors to Employees, and therefore eliminated Ohio completely. I was not able to pick up something else at the time, and therefore ran into other problems like not paying bills so the electric was shut off, etc. Because people judge (as in your question) I did not recover from the formal politically correct IT job presentation on my resume yet. I have studied what I can afford to interact with as soon as possible, which are Internet based technologies. Without a 'recent' corporate job on my resume I'm not even sure how to fill out an application anymore. Your question proves that even though my whole life is right there in front of you, the rest of my life seems to not be noticed at all. I tried to work with www.odesk.com and was denied jobs that I clearly again was overqualified for. That has happened many times and then my electric has been shut off more than once too. > |
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SUMMARY:
* 20+ year veteran technology professional with diverse computer technical training and experience
* Combined diverse experiences and training provide lifelong skills such as, ease of adapting to change, working with many personalities in a variety of environments, and learning a wide variety of business models
* Excellent customer service both on the phone, and in person
* Work with customers in many contracts, positions, and independently via phone or in person for over 20 years
* Diverse background including, food serving, factory, receptionist, customer service onsite or phone, cashier, miscellaneous industrial labor, vending machine attendant, independent labor and computer servicing contracts, interior and exterior painter
* Study webcasting, SEO, Google, Ecommerce, Website Designs, Social Networks, Blogs, etc
PROFESSIONAL EMPLOYMENT:
Various Information Technology Contract Assignments 6/1993 – 9/2007
West at www.westathome.com (contract 3/2007-09/2007)
* Answer inbound calls at home for Sears Home Repair, Virgin Mobile, and HSN.
* Process orders working with personal and credit card information.
Vicomp Helpdesk (Contract 9/2006-11/2006)
* Technical Support for Applebees and other restaurants across the country.
Standby Screw (Contract 3/2006-7/2006)
* Machine operator making metal parts and testing tolerance.
RAN Associates (Contract 10/2005-11/2005)
* Setup computerized voting machines for 2005 general elections.
Deployment Solutions-Vanco (Contract 3/2005-6/2005)
* Install Cisco routers at various locations in Ohio and Kentucky.
BEF-FUJI (Contract 8/2004-9/2004)
* Upgrade servers at Wal-Mart and Sam's Club One Hour Photo labs in Ohio, Pennsylvania, Michigan, and Minnesota
* Connect server to new T1 line for customers to upload their digital film orders via Internet
* Upgrade hardware and software on onsite Digital Photo Computers.
Netdoc (On Call) 6/2002 – 1/2004
* Extensive Virus cleanup on company PC, install SBC DSL Home Portal, setup router/DSL configuration, network and PC technician.
Edgewater Yacht Club (Project 5/2002)
* Install a Cat 5 cable from a computer to a DSL router.
Unisys 8/1998 - 5/2002
* Network Technical Support for Defense Finance and Accounting Service wide WAN covering 30 sites in the continental United States, Hawaii, Japan, and Germany.
* Work as WAN network support on DFAS world wide 22K node Tier 2 Level Help Desk.
* Troubleshoot WAN communication, LAN user, and WAN application access.
Austin Nichols Technical (Sprint PCS Contract 5/1998 - 8/1998)
* Service & support 50+ users on Windows 95 clients on a Windows NT 3.51 server network.
* Reconfigure laptops for field service personnel in charge of tower setup.
Command Personnel (Unisys Contract 11/1997 - 3/1998)
* Convert Windows workstations from token ring to ethernet on the Cleveland Center DFAS network
* Upgrade several workstations swapping out PCs and transferring data to new ones
OTHER EXPERIENCE
* Customer service representative for corporate customers and sales staff
* Maintain computer training room and office computers; customer on-site troubleshooting; instructor, and customer service
* College campus - Lab Aide and student tutoring in Honeywell Mainframe, IBM, and Macintosh Labs
* Retail Sales - Assist customers in purchasing computer peripherals and software
* Transfer new hire confidential information from disk and tape to a database for the State of Ohio.
FORMAL TRADITIONAL EDUCATION:
* Ohio Center for Broadcasting, Sept 2006-Nov 2006
* Hondros College, Sept 2006
Life and Health Insurance
* Lorain County Community College, June 1993
Associate of Applied Business in CIS: Computer Programming Emphasis
* Total Technical Institute, June 1986
Applied Associates in Electronics Telecommunications and Robotics
CERTIFICATES/LICENSES:
* Certified Novell Administrator 4.11, May 1998
* Microsoft Certified Systems Engineer NT 4.0, December 1999
* Microsoft Exchange 5.5, December 1999
ADDITIONAL TRAINING:
NetWare 4.11 Advanced Administration, July 1998
HARDWARE: building, setting up, and troubleshooting 286 up to present PCs and servers.
SOFTWARE: Microsoft from DOS up to present; various IBM compatible packages over the years since 1990
TROUBLESHOOTING:
* Test LAN/WAN issues using, ping, tracert, telnet, ssh & netstat
* Connect and work with Cisco routers and switches
* Scan using Symantec, McAfee, ClamWin, or Lavasoft
* Trouble ticket reporting system using Remedy 3.x
Installation, Upgrade, Setup, Configuration, and Maintenance:
* Perform configurations on Internet settings in Internet Explorer, Netscape, and Mozilla Firefox browsers
* Install Microsoft desktop and server operating systems from DOS to Microsoft Server 2000
* Transfer data files for an upgrade in Microsoft Windows environments
* Use various remote access software
BACKUP:
* Use Colorado for PC backups and Arcserve 6.0 for Enterprise network backups
EMAIL:
* PC: Netscape, Incredimail, Outlook Express, Outlook 97 and up, Eudora, CC:Mail
* Network: Familiar with Exchange 5.5
OTHER:
* Study Active Directory properties, structure, and functions on a network
* Work extensively with Microsoft Office products
* Familiar with relational database structures, several programming languages, and desktop publishing
Press releases from Gecko Tribe, LLC
Grouper Update Improves Shopping.com Affiliate Support and More
8 Nov 2007 at 8:15am
An update to the XML to RSS converter and website scraper Grouper Evolution improves support for generating Shopping.com affiliate feeds, fixes bugs and adds new features.
Syndicate Podcasts, Media RSS feeds, and international feeds to your website
18 Apr 2006 at 2:13pm
An updated version of CaRP converts podcasts, Media RSS feeds, and a wider variety of international feeds to HTML and integrates them automatically and seamlessly into webpages.
WhiteHatCrew.com Promotes Ethical Internet Marketing
10 Jan 2006 at 11:11am
WhiteHatCrew.com is a new internet marketing website that emphasizes ethics in an area where many others cross the line.
Grouper Evolution Brings RSS Newsfeeds to Affiliate Marketing
6 Oct 2005 at 4:23pm
A new version of Grouper Evolution generates RSS newsfeeds with affiliate links for participants in the affiliate programs of Amazon.com, Shopping.com, and AllPosters.com.
RSS and Atom feed directory service available for websites
19 Aug 2005 at 2:06pm
Webmasters whose site users need a directory of RSS and Atom newsfeeds, but who do not wish to maintain their own directory, can use Chordata's Linkback Service to conveniently connect the Chordata directory to their sites.
Grouper Evolution adds support for Atom 1.0 feeds
25 Jul 2005 at 8:20am
Grouper Evolution, an RSS generator, adds conversion of the just-completed Atom 1.0 feed format to RSS to its existing capabilities for generating RSS feeds other XML formats, news searches, and web pages.
Tetra: a new JavaScript scroller with RSS newsfeed integration
11 Jul 2005 at 8:02am
Tetra is a new JavaScript scroller that features integration with RSS newsfeeds, and AJAX for background updating--two technologies to ensure that the scroller content is always fresh and up-to-date.
CaRP RSS Parser updated with new features, improved installer
24 Feb 2005 at 9:58am
A new release of CaRP gives webmasters more control of the processing and appearance of RSS feeds on their sites, and simplifies the installation process.
Improved installers ease setup of RSS generation and display tools for websites
13 Oct 2004 at 11:47am
New installers for CaRP and Grouper make it easy to get up and running with RSS feeds on your website.
Jawfish newsfeed conversion service adds Atom support
27 Sep 2004 at 11:19am
The Jawfish service, which converts RSS newsfeeds to JavaScripts, enabling them to be displayed on any website, now supports newsfeeds in Atom format.
Convert Atom feeds and other XML to RSS with Grouper Evolution
23 Sep 2004 at 4:03pm
Grouper Evolution version 1.4 features a new XML plugin, enabling it to convert Atom newsfeeds to RSS format.
CaRP Evolution 3.5 (RSS parser) enables complex filtering, mySQL storage
12 Jan 2004 at 6:01pm
CaRP Evolution 3.5, released today, adds features enabling websites to perform complex filtering of RSS newsfeeds, and to store RSS newsfeeds in a mySQL database.
CaRP Evolution adds plugin support to RSS newsfeed parser
11 Nov 2003 at 6:20pm
A new version of CaRP (Caching RSS Parser), CaRP Evolution, adds support for third-party plugins to this popular tool for importing RSS newsfeeds into websites.
Jawfish adds support for frames & iframes
3 Nov 2003 at 8:16am
The Jawfish service, which enables any website to display RSS newsfeeds, has added support for displaying newsfeeds in a frame or iframe, in addition to its ability to display them using JavaScript.
Grouper 1.2 adds support for Feedster, Daypop
23 Oct 2003 at 1:52pm
Grouper is a PHP script which converts news searches to RSS newsfeeds. In addition to supporting various news sources which do not offer RSS newsfeeds, it can now be used to query and cache results from Feedster™ and Daypop.
Newsfeed display by CaRP
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