Background and Education

ABOUT ME: My combined experiences in my background includes a diverse mix of customer service, sales, and technology as listed below. The advantages of my work history include learning to adapt to change in technology, management styles and to quickly handle many customer situations.

Technology: Tier Level II Helpdesk, built/configured/troubleshoot/etc desktops/servers/networks

EDUCATION:

Lorain County Community College, 6/1993

Associate of Applied Business in CIS: Computer Programming Emphasis

Total Technical Institute, 6/1986

Applied Associates in Electronics Telecommunications and Robotics

CERTIFICATES / LICENSES:

CompTIA A+ Certified CE, 5/17/2018-5/17/2021

Certified Novell Administrator 4.11, 5/1998

Microsoft Certified Systems Engineer NT 4.0, 12/1999

Microsoft Exchange 5.5, 12/1999

Installed Cisco routers for Vanco at various locations in Ohio and Kentucky.

On-call – Virus cleanups, network wiring and router installations

DFAS.mil contract – Worked at the top of the DFAS WAN as a Tier Level II Network Technical Support for all of the Defense Finance and Accounting Service locations in the WAN. Coordinated with DISA on connectivity issues to military bases and ships. Used several technical tools to troubleshoot connectivity issues across the DFAS.mil network. After working real hard to earn all of the Microsoft certifications on my own without any company assistance, I was wrongfully terminated because my new boss did not like me. I went through a very long hiring process from January 1998 to August 1998 also which meant I was viewing this job as a long-term career position in my technical field.

Serviced and supported 50+ users on Windows 95 clients/Windows NT 3.51 server network. Configured field service support laptops.

Convert token ring to Ethernet network on the Cleveland Center DFAS network.

Upgrade workstations by swapping out PCs and transferring data to new workstations.
In January 1998 I had a pedestrian (myself) vs car accident outside of the building while with the group that ended up as a Worker’s Compensation case so after the contract ended in March no other contracts were offered. It was a second shoulder injury and is a permanent problem even after two surgeries.

Transfer new hire confidential information into a database for the State of Ohio.

Maintain computer training room and office computers; customer on-site troubleshooting; instructor, and customer service.

College Lab Aide-student tutoring in Honeywell Mainframe, PC, and Macintosh Labs.

Software City-Retail sales of computer equipment and software before the store closed.

Diverse background including, catering, receptionist, customer service onsite or phone, cashier, gas station attendant, waitress/barmaid, child care, misc industrial labor, vending machine attendant, independent labor and computer servicing contracts, interior and exterior painter.

Studied real estate, tax lien, business license, auditor, recorder, TOS, privacy policies, and other various topics on business and government websites.